Terms of Service

Care Clock Pharmacy
Last Updated: 1 September 2026

Welcome to the Care Clock Pharmacy website.

These Terms of Service govern your access to and use of our website, online ordering services and related pharmacy services.

By accessing or using our website, you agree to these Terms.

1. About Our Services

Care Clock Pharmacy is a pharmacy and healthcare-products retailer operating from Dehradun, Uttarakhand.

Through our website and related services, we may provide information about medicines, healthcare products and related services and may facilitate orders for delivery within our service area.

2. Eligibility

You must provide accurate information when placing an order.

Where a customer is placing an order on behalf of another person, the customer confirms that they are authorised to do so.

3. Prescription Medicines

Certain medicines may require a valid prescription under applicable law.

Care Clock Pharmacy reserves the right to request, verify or reject a prescription where appropriate.

We may refuse to dispense an order where:

• A required prescription is not provided;
• The prescription is incomplete or unclear;
• The prescription appears invalid or altered;
• The requested medicine cannot legally be supplied; or
• There is a reasonable patient-safety concern.

4. Customer Responsibility

Customers are responsible for:

• Providing accurate personal and delivery information;
• Providing a valid prescription where required;
• Checking the medicine and quantity ordered;
• Following the advice of their doctor or healthcare professional;
• Using medicines only as directed by a healthcare professional or product instructions; and
• Ensuring that medicines are stored appropriately after delivery.

Care Clock Pharmacy does not replace the advice of a doctor or qualified healthcare professional.

5. Product Information

Product descriptions and images on the website are provided for general information.

Packaging, colour, manufacturer presentation and other visual characteristics may vary.

Customers should refer to the actual product packaging, label and prescription where applicable.

6. Pricing

Prices displayed on the website are subject to change.

The price applicable to an order will generally be the price displayed at the time the order is confirmed, subject to correction of any obvious pricing or technical error.

In the event of an obvious pricing error, Care Clock Pharmacy reserves the right to cancel the affected order and refund any amount already paid.

7. Order Acceptance

Submitting an order constitutes a request to purchase.

An order is not necessarily accepted until it has been confirmed by Care Clock Pharmacy.

We reserve the right to decline or cancel an order due to:

• Product unavailability;
• Prescription-related concerns;
• Incorrect customer information;
• Delivery limitations;
• Pricing or technical errors;
• Suspected fraudulent activity; or
• Other legitimate operational or legal reasons.

8. Delivery

Delivery is subject to product availability, prescription verification where applicable, payment confirmation and service-area coverage.

Delivery times provided on the website or by our team are estimates and may be affected by traffic, weather, operational circumstances or other events beyond our reasonable control.

9. Returns & Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy.

10. Website Use

You agree not to:

• Use the website for unlawful purposes;
• Attempt to gain unauthorised access to our systems;
• Introduce malicious software;
• Interfere with website operation;
• Submit false or misleading information; or
• Use the website to conduct fraudulent transactions.

11. Intellectual Property

The website, including its text, branding, logos, graphics, photographs, design and other content, is owned by or licensed to Care Clock Pharmacy unless otherwise stated.

You may not reproduce, modify, distribute or commercially exploit website content without prior written permission.

12. Medical Disclaimer

Information provided through our website is intended for general informational purposes and does not constitute medical diagnosis, treatment or professional medical advice.

Customers should consult a qualified doctor or healthcare professional regarding diagnosis, treatment, dosage, interactions, side effects or other medical concerns.

13. Limitation of Liability

To the extent permitted by applicable law, Care Clock Pharmacy shall not be responsible for losses arising from circumstances beyond our reasonable control, including delivery delays caused by third parties, incorrect information supplied by customers, improper storage after delivery or misuse of products.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

14. Force Majeure

Care Clock Pharmacy shall not be responsible for failure or delay caused by circumstances beyond reasonable control, including natural disasters, extreme weather, government restrictions, strikes, civil disturbances, infrastructure failures, transportation disruptions or other similar events.

15. Governing Law

These Terms shall be governed by the laws applicable in India.

Subject to applicable law, courts having appropriate jurisdiction in Dehradun, Uttarakhand shall have jurisdiction over disputes arising from these Terms.

16. Changes to These Terms

We may modify these Terms from time to time.

The updated version will be published on this website with the revised effective date.

17. Contact

For questions regarding these Terms:

Care Clock Pharmacy
Canal Road, Dehradun, Uttarakhand
Email: careclockpharma@gmail.com
Phone: 75055 02796