Privacy Policy

Care Clock Pharmacy
Last Updated: 1 September 2026

Care Clock Pharmacy respects your privacy and is committed to protecting the personal information you provide while using our website, services and home-delivery facilities.

This Privacy Policy explains what information we collect, how we use it and how we protect it.

1. Information We Collect

Depending on the services you use, we may collect:

Personal Information

• Name
• Mobile number
• Email address
• Delivery address
• Billing information
• Order details

Prescription Information

Where required to fulfil an order, we may receive prescription-related information, including photographs or copies of prescriptions and information appearing on them.

Payment Information

Online payments may be processed through third-party payment gateways.

Care Clock Pharmacy does not ordinarily store complete debit-card, credit-card or banking credentials on its own systems.

Technical Information

When you use our website, certain technical information may be automatically collected, such as:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Website usage information; and
• Cookies or similar technologies.

2. How We Use Your Information

We may use collected information to:

• Process and fulfil orders;
• Verify prescriptions where applicable;
• Deliver medicines and healthcare products;
• Process payments;
• Contact you regarding your order;
• Respond to customer-service requests;
• Provide delivery updates;
• Prevent fraud or misuse;
• Improve our website and services;
• Maintain business and transaction records;
• Meet legal and regulatory obligations; and
• Send promotional communications where permitted and where appropriate consent has been obtained.

3. Sharing of Information

We may share relevant information with trusted service providers where necessary to provide our services, including:

• Payment gateway providers;
• Delivery partners;
• Technology and website service providers;
• Communication providers; and
• Professional advisers or authorities where legally required.

We do not sell your personal information as a commercial product.

4. Prescription Information

Prescription information is handled only for legitimate purposes such as verifying and fulfilling orders, providing pharmaceutical services, maintaining records and meeting applicable requirements.

Customers should avoid uploading information that is not required for prescription fulfilment.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, security, website performance and user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and meeting applicable legal or regulatory requirements.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

Care Clock Pharmacy is not responsible for the privacy practices or content of third-party websites.

Customers are encouraged to review the privacy policies of those websites separately.

9. Children's Privacy

Our services are intended to be used by adults or by individuals acting with appropriate parental or legal authority.

We do not knowingly seek to collect personal information directly from children for independent use of our services.

10. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion of certain information.

To exercise applicable rights or raise a privacy concern, please contact us using the details below.

11. Privacy Contact

Care Clock Pharmacy
Canal Road, Dehradun, Uttarakhand
Email: careclockpharma@gmail.com
Phone: 75055 02796

12. Policy Updates

We may update this Privacy Policy periodically.

Any changes will be published on this page with an updated "Last Updated" date.

By continuing to use our website after such changes are published, you acknowledge the updated policy.