CARE CLOCK PHARMACY — RETURN & REFUND POLICY

⁠Wrong Medicine Delivered
If we deliver a medicine different from what was ordered/prescribed, please inform us immediately. We will arrange a replacement or refund after verification.

⁠Damaged/Tampered Medicine
If the medicine is damaged, leaking, broken or the seal/packaging is visibly tampered with, please do not consume/use it. Contact us immediately with photographs. We will arrange replacement or refund after verification.

Expired or Near-Expiry Medicine
We will not knowingly dispatch expired medicines. If an expired or unacceptably near-expiry product is delivered, contact us immediately for replacement/refund.

Missing Items
If any item is missing from your order, please report it as soon as possible. After verification, we will arrange delivery of the missing item or provide a refund.

Customer Ordered the Wrong Medicine
Medicines ordered incorrectly by the customer are not eligible for return or refund, particularly where the product has already been dispatched/delivered.

Opened or Used Medicines
For safety and hygiene reasons, opened, used, partially consumed or damaged-after-delivery medicines cannot be returned or exchanged.

Prescription Changes
A medicine cannot be returned solely because a doctor subsequently changes the prescription. Please verify your prescription and order before confirming the purchase.

Refrigerated / Cold-Chain / Injectable / Speciality Medicines
Products requiring refrigeration or special storage, including injections and speciality medicines, are non-returnable once dispatched/delivered, except where the product was supplied incorrectly, damaged or otherwise compromised before reaching the customer.

Return Time Limit
For eligible issues, customers should contact Care Clock Pharmacy within 24 hours of delivery and preferably provide photographs of the product, packaging and invoice.

⁠Refunds
Once the complaint is verified and approved, refunds will be processed to the original payment method where possible. For cash-on-delivery orders, the refund may be provided through an appropriate digital payment method or store credit.

Original Packaging & Batch Number
Any product approved for return must be in its original manufacturer packaging, with the batch number, expiry date and other identifying details clearly visible. The returned product must match the product supplied by Care Clock Pharmacy.

Final Approval
All returns are subject to verification by Care Clock Pharmacy. Products that do not meet the above conditions may be refused for return or refund.